Inside Sales Representative

$50,000 - $80,000/Yr

American Bath And Shower Corporation - Pompano Beach, FL

Full-time - Entry Level

Pompano Beach, FL

About the position

The Inside Sales Representative is responsible for setting appointments for estimates in a professional and friendly manner, handling customer inquiries, and following up on leads to maximize sales opportunities. This role requires effective communication skills and the ability to manage customer relationships through various channels.

Responsibilities

• Set appointments for estimates in a professional and friendly manner.
• Answer all incoming calls from prospective customers and set appointments with a success rate that meets or exceeds defined objectives.
• Contact prospective customers who have left their name at shows, events, malls, or via the website or phone message to set appointments.
• Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
• Follow up on all unsold estimates and either sell the job or set an appointment for a follow-up sales appointment.
• Evaluate uninstalled new orders and identify opportunities for value-added sales and follow up with customers.
• Answer the telephone promptly and politely, handling customer inquiries and complaints with professionalism.
• Input and maintain all data related to leads and scheduling in CRM systems.
• Assist with referral program implementation and neighborhood marketing efforts.
• Conduct pre-appointment calls to targeted commercial and residential prospects.
• Schedule the Sales Consultant's post-install quality control visit.
• Conduct regular follow-up with all prospects who have not had an estimate scheduled or have not yet purchased.

Requirements

• 2 years of experience with CRM software (Required)
• 2 years of telemarketing experience (Required)
• 2 years of inside sales experience (Required)
• High school diploma or GED (Required)
• Valid Driver's License (Required)

Nice-to-haves

• Bilingual in Spanish

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Referral program