Inside Sales Representative

Carter Lumber - Austinburg, OH

Full-time - Entry Level

Austinburg, OH

101-250 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Inside Sales Representative (ISR) role at Carter Lumber is focused on providing exceptional customer service and support to both walk-in customers and online inquiries. The ISR will assist customers with product information, project advice, and transaction processing, while also engaging in lead qualification and inventory control. This position emphasizes a people-first approach, aligning with the company's core values of honesty and hard work.

Responsibilities

• Assist customers who walk into the store with product information and project advice.
• Produce estimates for packages/projects and process transactions.
• Follow up on online customer quotes and cold call to qualify new leads.
• Support Outside Sales Representatives as needed.
• Assist in inventory control by conducting cycle counts and resolving overages/shortages.

Requirements

• Experience working in sales or customer service.
• Friendly, outgoing personality.
• Effective communication skills.
• Familiarity with building materials is helpful, but not required.
• Ability to be a team player.
• Ability to ensure sales and profit goals are met.

Benefits

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!