Inside Sales Representative

$140,000 - $140,000/Yr

Epha - New York, NY

Full-time - Mid Level

New York, NY

Plastics and Rubber Products Manufacturing

About the position

The Inside Sales Representative at Ephoca is a full-time on-site role focused on supporting sales operations within the HVAC industry. This position requires a strong engineering background and administrative skills to manage leads, coordinate proposals, and facilitate communication between sales and engineering teams, ensuring exceptional service to clients.

Responsibilities

• Manage and process incoming leads, ensuring accurate documentation in the CRM system.
• Coordinate sales operations with administrative efficiency, including preparing proposals, contracts, and follow-ups.
• Serve as a liaison between the sales team and engineering staff to ensure technical accuracy in client communications and proposals.
• Conduct market research to support strategic decision-making in HVAC solutions.
• Assist in developing and maintaining sales documentation, including SOPs, presentations, and case studies.
• Monitor and report on sales metrics, providing insights for continuous improvement.
• Support client inquiries and ensure seamless communication between internal teams.
• Collaborate with technical and operations teams to address client needs and ensure alignment on project timelines.

Requirements

• Proven experience in administrative roles with a focus on sales operations or inside sales.
• Engineering background (Bachelor's degree in Engineering, Mechanical Engineering, or a related field preferred).
• Familiarity with HVAC systems and solutions is a strong advantage.
• Strong organizational and multitasking skills with meticulous attention to detail.
• Proficiency in CRM systems (e.g., Zoho CRM, Salesforce) and Microsoft Office Suite.
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly.
• Collaborative mindset with the ability to work cross-functionally with engineering and sales teams.
• Self-starter with the ability to work independently and meet deadlines.
• Commitment to providing exceptional customer service and support.

Benefits

• 401(k)
• Paid time off
• 401(k) matching