Inside Sales Representative

$54,080 - $58,240/Yr

Holistic Industries - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Inside Sales Representative at Holistic Industries is responsible for expanding the company's cannabis business by fostering long-term client relationships and addressing customer needs in collaboration with the Outside Sales Team. This role involves direct communication with customers, managing accounts, and promoting the company's products effectively.

Responsibilities

• Work with the Outside Sales Team to develop positive relationships with customers and distributors.
• Act as the customers' primary point of contact and handle individual needs.
• Co-manage a portfolio of accounts to achieve long-term success.
• Upsell Holistic products during phone interactions with customers.
• Suggest actions to improve sales performance and identify growth opportunities.
• Track and report on customer preferences, providing feedback to Marketing and Sales.
• Resolve conflicts and provide timely solutions to customers.
• Report regularly on the status of accounts and transactions.
• Raise awareness of the company's brands through marketing tools and events.
• Maintain thorough knowledge of the industry and company products.

Requirements

• At least 3 years of sales or related customer-focused experience.
• Cannabis industry experience is strongly preferred.
• Excellent written and verbal communication and negotiation skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint).
• Experience with CSR software.
• Ability to deliver an excellent customer experience.
• High level of attention to detail.
• Understanding of sales performance metrics.
• Professional demeanor and strong work ethic.
• Ability to work collaboratively in a team environment.

Nice-to-haves

• Ability to work a nontraditional schedule, including evenings and weekends.

Benefits

• Competitive hourly wage of $26 - $28.
• Opportunity to work in a growing industry.