Inside Sales Representative

BrightSpring Health Services - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

Social Assistance

About the position

The Inside Sales Representative at OnePoint Patient Care is responsible for acquiring new customers through various outreach methods, including cold calling and following up on leads. This role involves maintaining a database of potential clients and competitor information, engaging with clients to understand their pharmacy service needs, and securing appointments for the outside sales team. Success in this position is measured by the number of appointments set with hospice targets, contributing to the overall growth of the company.

Responsibilities

• Cold calling; making multiple outbound calls to potential clients
• Understands client needs and offering solutions and support
• Researches potential leads from business directories, web searches, or digital resources
• Qualifies leads from digital campaigns, conferences, references, tradeshows, etc.
• Creates and maintaining contact list/database of prospective clients
• Presents and delivers information to potential clients for outside Sales follow up
• Answers potential client questions and follow-up call questions
• Works with sales team to transfer the lead and advance the sales process
• Tracks weekly, monthly and quarterly performance and sale metrics
• Maintains database (Salesforce, HubSpot, Microsoft Dynamics, Excel, etc.) of target client information
• Closes pre-qualified appointment for sales team
• Implements processes to continuously gather incumbent pharmacy competitor information and assures such information is promptly reflected in the company CRM system
• Performs other such duties as may be assigned by the specialist's superiors necessary to accomplish the goals and objectives of the company
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Requirements

• Equivalent experience in a related field required
• 1-3 years' experience in inside sales, customer service, or business related field required
• Excellent verbal and written communication skills
• Strong interpersonal skills to work effectively with internal and external stakeholders
• Strong phone presence and comfortable dialing a high volume of calls per day
• Ability to work with a high degree of accuracy and attention to detail
• Strong presentation skills both remote and in person
• Ability to handle multiple tasks simultaneously and to prioritize accordingly
• Competency in commonly used Microsoft Office suite of software including MS Word, MS Excel, MS PowerPoint, and related systems including Point and CRM applications required
• Capacity and desire to be self-motivated and self-directed, multitask, prioritize, and manage time effectively
• Persuasive and goal-oriented, strong listening skills

Nice-to-haves

• Preference for work in a fast-paced environment with accuracy and attention to detail is critical to success
• Eager to expand company with new sales, clients, and territories
• Possess an energetic, outgoing, and friendly demeanor
• Ability to manage multiple tasks at once while completing them according to deadline