Inside Sales Representative

$50,000 - $70,000/Yr

Applied Industrial Technologies - Farmington Hills, MI

Full-time - Entry Level

Farmington Hills, MI

Fabricated Metal Product Manufacturing

About the position

The Inside Sales Representative is responsible for selling company products and services to customers, managing orders from quotation to collection, and providing exceptional customer service in a fast-paced environment. This role involves processing customer inquiries, negotiating with vendors, and collaborating with the outside sales team to maximize sales and customer satisfaction.

Responsibilities

• Sell company products and services to customers by processing orders and inquiries.
• Maintain responsibility for orders from quotation to collection.
• Select and specify products using various tools and software.
• Respond to customer inquiries and process orders.
• Review customer purchase orders for special conditions and documentation.
• Check product availability and verify shipping dates.
• Increase order size by suggesting related items and explaining features.
• Process and expedite orders, customer returns, and vendor returns accurately and timely.
• Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Salesman to solicit business and maintain customer service levels.
• Communicate effectively as a member of the inside sales team and share workload when possible.
• Maximize gross margin by ensuring payment for superior service and expertise.
• Review open customer order reports and take action on items at risk of delayed delivery.
• Perform other duties as assigned by management.

Requirements

• Bachelor's Degree preferred.
• 1-3+ years' experience in Customer Service related Industry preferred.
• Experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor is a plus.