Inside Sales Representative

Sitepro Rentals - Dayton, TX

Full-time - Entry Level

Dayton, TX

About the position

The Inside Sales Representative (ISR) at SitePro Rentals is responsible for providing operational and sales support within a heavy equipment and machinery rental company. This role is designed for recent college graduates who are eager to start their careers in sales, with a focus on developing relationships with customers and ensuring their satisfaction. The ISR will manage inbound calls and customer inquiries, assist with rental quotes and invoices, and collaborate with the Outside Sales Representatives to enhance customer service and retention.

Responsibilities

• Manage inbound calls and walk-in customers for equipment rentals, sales, and parts opportunities.
• Communicate with internal/external customers, vendors, and suppliers regarding equipment and parts rentals, order placement, and equipment status.
• Build and maintain customer relationships to improve profitability and maximize customer retention.
• Prepare rental quotes and invoices with accuracy and efficiency.
• Assist in customer resolution for issues related to invoices, credit, and past due receivables.
• Coordinate daily equipment pick-ups and returns ensuring customer expectations are met.
• Effectively communicate with internal/external customers on equipment specifications, including operation, maintenance, and availability.
• Partner with Outside Sales Representatives to provide service to new and existing customers.
• Source, receive, process, stock, sell, and maintain parts and rental inventory.
• Enhance professional delivery by continuously increasing product and industry knowledge.
• Build and maintain ongoing awareness of new products and services.
• Perform other related duties as assigned.

Requirements

• High school diploma required; associates or bachelor's degree preferred.
• Prior experience in a customer service role preferred.
• Prior experience in branch operations preferred.
• Excellent customer service, communication, and multi-tasking skills.
• Accuracy in data entry and keen attention to detail.
• Knowledge of all systems, procedures, equipment, operations, and reports that apply to the sales process.
• Exceptional organizational skills.
• Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint).

Nice-to-haves

• Experience in sales or customer service roles.
• Knowledge of heavy machinery and equipment.

Benefits

• Profit sharing