Inside Sales Representative

Richelieu Hardware USA - Nashville, TN

Full-time - Entry Level

Nashville, TN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Inside Sales Representative at Richelieu Hardware plays a crucial role in supporting customers in the cabinet-making industry by providing sales development and customer service. This position involves engaging with customers through various channels, including phone, email, and in-person interactions at the local branch showroom. The representative will assist customers with product orders, research solutions for their needs, and maintain a strong understanding of the products and industry trends.

Responsibilities

• Assist customers by phone, email, and in person at the local branch showroom.
• Research and place orders for building materials products.
• Stay informed about products, changes, and trends in woodworking, kitchen & bath design, and cabinet making.
• Seek out new business opportunities with customers via phone and provide sales quotes.
• Collaborate with outside sales representatives on customer orders and quotes.
• Research pricing and availability for various items in multiple product categories.
• Provide product solutions to customers to resolve field-project issues.
• Uphold Richelieu's Five Core Values while striving to achieve sales objectives.

Requirements

• Prior retail, inside sales, or customer service experience in a desktop or office-based setting.
• Knowledge of woodworking, cabinetry, kitchen/bath design, architectural hardware, or related building materials is helpful.
• Strong problem-solving skills and ability to prioritize tasks.
• Highly comfortable with technology, including daily use of AS400 database software.
• Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel.

Nice-to-haves

• Experience with AS400 database software is helpful but not required.
• Strong sense of drive and creativity in communication with customers and coworkers.

Benefits

• Employee stock purchase plan
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching