Inside Sales

$74,984 - $79,040/Yr

Jonathan Engineered Solutions - Irvine, CA

Full-time - Entry Level

Hybrid - Irvine, CA

Fabricated Metal Product Manufacturing

About the position

The Inside Sales position at Jonathan Engineered Solutions involves providing exceptional customer service and support in a fast-paced manufacturing environment. The role requires effective communication with clients, processing orders, and managing customer relationships to ensure satisfaction and drive sales. The ideal candidate will thrive in a team-oriented atmosphere while also being able to work independently to solve problems and meet customer needs.

Responsibilities

• Understand a manufacturing environment
• Understand AS9100 process control
• Exhibit a sense of urgency for customer satisfaction
• Utilize ERP system (Epicor) for order processing
• Process orders, quotes, and return material authorization
• Conduct customer outreach for optimal sales
• Manage client relationships via phone and email
• Translate customer requirements into specific tasks for functional areas
• Capture, track, and drive all issues to closure
• Work closely with the sales team to ensure high customer satisfaction
• Educate clients on Jonathan Engineered Solutions products and programs
• Refine client profiles for optimal success
• Validate customer requests

Requirements

• 4-5 years of previous customer service experience
• Ability to build relationships with customers
• Ability to analyze customer needs and act accordingly
• Excellent written and verbal communication skills
• Ability to work under pressure and manage changing priorities
• Self-motivated and stress-resistant
• Positive, upbeat, and professional attitude
• Strong decision-making and organizational skills
• Detail-oriented team player with superior follow-through
• Great listening and negotiation skills
• High energy and great attitude

Nice-to-haves

• B.A./B.S. degree (preferred)
• Experience in inside sales (4 years required)
• Knowledge of Spanish (preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance