Inside Technical Support Engineer - Commercial HVAC

$62,000 - $80,000/Yr

Lennox International - Richardson, TX

Full-time - Mid Level

Richardson, TX

Merchant Wholesalers, Durable Goods

About the position

The Technical Consultant role at Lennox International involves providing technical assistance to dealers, contractors, and field sales personnel to resolve HVAC/R system issues. This position requires a strong background in HVAC/R equipment installation and service, with a focus on troubleshooting and guiding customers to appropriate solutions. The consultant will also document interactions and identify process improvements to enhance service delivery.

Responsibilities

• Provide troubleshooting and installation assistance of HVAC/R, VRF, Mini-Split equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers, and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Document call information into the call-tracking database for follow-up.
• Identify and help implement process improvements.

Requirements

• High school diploma or equivalent experience required.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• 1 year service experience with VRF equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.

Benefits

• Flexible work options including hybrid work model.
• Competitive base salary.
• Annual Bonus based on company performance.
• Excellent medical plans designed to support healthy lifestyles.
• Mental and financial health programs.
• Outstanding 401k with company match.
• Employee stock purchase program.
• Community involvement opportunities.
• Robust employee assistance program.