Install Field Service Engineer II

$63,440 - $86,944/Yr

Applied Materials - Youngtown, AZ

Full-time - Entry Level

Youngtown, AZ

Computer and Electronic Product Manufacturing

About the position

As a Field Service Engineer II at Applied Materials, you will be responsible for performing a variety of service activities, primarily focusing on Tier I tasks independently and Tier II tasks with some assistance. Your role will involve conducting routine preventative maintenance within established timeframes and ensuring quality repairs are completed effectively. You will be expected to respond to fabrication issues by collaborating with other engineers and participating in escalation conference calls, ensuring that operational quality of system equipment is verified without assistance. Additionally, you will assist senior engineers as needed, following all checklists and procedures while ensuring that the correct revisions of procedures and schematics are available prior to performing any work. Your commitment to best known methods (BKM) will be crucial, as you will utilize knowledge management systems and adhere to intellectual property guidelines. You will be tasked with diagnosing and resolving recurring technical problems, demonstrating a consistent ability to execute escalation plans, and addressing day-to-day issues. Exposure to systemic issue resolution will be part of your responsibilities, as well as supporting the preparation and delivery of technical issues to both internal and external stakeholders. A solid understanding of fundamental theories and the ability to read circuit diagrams with minimal assistance will be essential for your success in this role. You will also execute projects aimed at reducing costs and increasing uptime, applying diagnostic techniques and utilizing documentation and test equipment with guidance from senior engineers. Your role will require you to take responsibility for complete customer satisfaction within your work area, assisting in planning, communicating, and coordinating support plans with customer management. Safety procedures must be strictly followed, and you will be expected to consistently demonstrate safety as a core value.

Responsibilities

• Perform all standard service activities through Tier I unassisted.
• Perform standard Tier II with assistance.
• Conduct routine preventative maintenance within established timeframes.
• Complete quality repairs.
• Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
• Verify operational quality of system equipment unassisted.
• Assist senior engineers as needed.
• Follow all checklists and procedures and ensure correct revisions of procedures and schematics are available prior to performing work.
• Strive to perform best known methods (BKM).
• Use knowledge management systems and follow all IP guidelines.
• Diagnose and resolve recurring technical problems.
• Demonstrate consistent ability to execute escalation plan.
• Resolve day-to-day issues and support preparation and delivery of technical issues to stakeholders.
• Apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
• Assume responsibility for complete customer satisfaction within work area.
• Assist in planning, communicating, and coordinating support plans with customer management.
• Comply with all safety procedures and consistently demonstrate safety as a value.

Requirements

• Associate's Degree in a relevant field.
• 2 - 4 years of experience in a related role.
• Established skills to perform a range of day-to-day activities.
• Understanding of how assigned duties relate to others in the team and how the team integrates with others in the discipline.

Benefits

• Comprehensive benefits package including participation in a bonus and stock award program.
• Employee Referral Payment Plan.
• Relocation assistance available.