Installation Engineer II, Field Service

$60,320 - $89,440/Yr

Thermo Fisher Scientific - Austin, TX

Full-time - Mid Level

Austin, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As an Installation Engineer II in Field Service at Thermo Fisher Scientific, you will play a crucial role in installing high-end electron microscopes at customer locations. This position involves extensive travel, both regionally and internationally, to ensure flawless installation and provide exceptional support to customers. You will undergo a comprehensive training program that combines formal instruction and hands-on experience, preparing you for a successful career in field service.

Responsibilities

• Install electron microscopes at customer locations in North America.
• Support the preparation steps of upcoming assignments.
• Execute the installation and setup of sold equipment from move-in to customer acceptance.
• Work with 3rd party contractors to ensure smooth installation progress.
• Provide customers with the best possible installation experience through clear communication and technical skills.
• Collaborate with customers to determine their specific needs and requirements.
• Cultivate and develop positive working relationships with colleagues and customers to assure the highest level of customer experience.
• Offer and seek technical assistance and guidance throughout the installation and operation process.
• Ensure customer satisfaction by delivering exceptional service and resolving any issues.
• Timely and accurately record activities and document work according to standard operating procedures.

Requirements

• 5+ years of proven experience in installing high-end equipment or a related field (Electron Microscope and/or vacuum knowledge is highly preferred).
• Associate's or Bachelor's degree in mechatronics, mechanical/electrical/electronic, or any equivalent engineering major preferred. High School Diploma or GED equivalent required.
• Willingness to learn and fast-track your installation career.
• Exceptional problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Eager and quick learner with an enthusiastic and hands-on mentality.
• Highly motivated to achieve set goals and take on challenges.
• Able to obtain a valid passport and travel frequently as required (up to 80%).
• Must have a valid driver's license.
• IT skills in Microsoft Windows and Office environments.
• Good English language skills in speaking and writing.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.