About the position
At Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day… because who doesn't want a job they can look forward to? Come grow your career with us! Big company with a family-owned feel - YOU are important to us, and we've built a culture you'll love. Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®. Job security - we have locations throughout the U.S. and Canada, and we're not done growing! Inclusion, sustainability, and reliability are at the core of our culture. Veterans' resources available to help transitioning service members find a new rhythm. Dedicated to providing resources and encouragement for employee growth. The Installation Manager is responsible for the daily operations of the Installation department within a local field office. This role provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of the local third-party installation network.
Responsibilities
- Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
- Work with the customer to schedule jobs based on installer availability and customer preferences
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Work with the Field Trainer on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Collaborate with all office and corporate functional teams
- Recruit subcontractors as needed to expand installation capacity
- Must hold a valid driver's license
- Perform other duties as assigned by supervisor.
Requirements
- High School Diploma or equivalent
- 3+ years of successful experience in home construction, remodeling, and/or installation management
- Track record of successfully recruiting, training, coaching, onboarding subcontractors
- Demonstrate superior quality and attention to detail in all facets of the installation process
- Ability to teach others through hands-on and documentation-based learning methods
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
- Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
- Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions
- Familiarity and comfort using ladders of various heights
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Nice-to-haves
- Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation
Benefits
- Industry-leading compensation package
- Fully paid Medical, Dental, and Vision benefits after 90 days
- 401k Savings Plan
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
- Childcare benefits to support families
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions
- Gym membership compensation - your insurance will help cover the cost of your gym membership!
- Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success
