Installation Manager

$80,000 - $80,000/Yr

Leaf At Home LTD - Greensboro, NC

Full-time - Mid Level

Greensboro, NC

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Installation Manager at Leaf Home is responsible for overseeing the daily operations of the Installation department within a local field office. This role involves providing leadership and tactical execution on production activities, including customer scheduling, service resolution, training, and managing a network of third-party installers. The position aims to enhance operational efficiency and ensure high-quality installation services for customers.

Responsibilities

• Assign installation jobs to third-party installers based on availability and geographic proximity.
• Identify opportunities to expedite jobs and maximize speed to installation.
• Schedule jobs with customers based on installer availability and preferences.
• Review and publish daily installation and service reports to identify wins and areas for improvement.
• Collaborate with office staff to ensure organized workflow from scheduling to installation completion.
• Partner with Service and Sales Operations teams to proactively address and resolve customer issues.
• Train, coach, and develop installation employees and contractors in both office and field settings.
• Improve subcontractor retention rates through effective training and engagement.
• Drive proficiency and efficiency among installation subcontractors.
• Work with the Field Trainer to assess individual performance and capabilities of installers.
• Identify systemic training gaps and propose solutions in collaboration with leadership.
• Recruit subcontractors as needed to expand installation capacity.

Requirements

• High School Diploma or equivalent.
• 3+ years of experience in home construction, remodeling, or installation management.
• Proven track record in recruiting, training, and onboarding subcontractors.
• Strong attention to detail and quality in the installation process.
• Ability to teach through hands-on and documentation-based methods.
• Capacity to manage multiple tasks and shift focus as needed.
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to evaluate arguments and find inconsistencies.
• Ability to provide timely and empathetic customer support through various communication channels.
• Self-driven and responsible for achieving business goals.

Nice-to-haves

• Prior experience in residential remodeling, plumbing, electrical work, and installation of bathrooms and kitchens.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off