Installation Manager

$85,000 - $85,000/Yr

Leaffilter North - Eugene, OR

posted 5 days ago

Full-time - Mid Level
Eugene, OR
Specialty Trade Contractors

About the position

The Installation Manager at Leaf Home is responsible for overseeing the daily operations of the Installation department within a local field office. This role involves providing leadership and tactical execution on production activities, including customer scheduling, service resolution, training, and managing a network of third-party installers. The position aims to enhance operational efficiency and ensure high-quality installation services while fostering a supportive and inclusive work environment.

Responsibilities

  • Assign installation jobs to third-party installer network based on availability and geographic proximity.
  • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
  • Work with the customer to schedule jobs based on installer availability and customer preferences.
  • Review and publish daily installation and service reports to identify wins and opportunities for improvement.
  • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
  • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
  • Train, coach and develop installation employees and contractors both in the office and in the field.
  • Improve subcontractor retention rates through impactful training and engagement.
  • Drive proficiency and efficiency amongst installation subcontractors.
  • Collaborate with leadership on identifying systemic training gaps and propose solutions to address gaps.
  • Recruit subcontractors as needed to expand installation capacity.

Requirements

  • High School Diploma or equivalent.
  • 3+ years of successful experience in home construction, remodeling, and/or installation management.
  • Track record of successfully recruiting, training, coaching, onboarding subcontractors.
  • Demonstrate superior quality and attention to detail in all facets of the installation process.
  • Ability to teach others through hands-on and documentation-based learning methods.
  • Ability to juggle various work activities and shift their attention from one task to another.
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment.
  • Excellent verbal and written communication skills.
  • Ability to logically connect ideas and solve complex problems.
  • Ability to provide timely and empathetic help through various communication channels.
  • Familiarity and comfort using ladders of various heights.
  • Proficiency using Microsoft Office Suite.

Nice-to-haves

  • Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation.

Benefits

  • Industry-leading compensation package
  • Fully paid Medical, Dental, and Vision benefits after 90 days
  • 401k Savings Plan
  • Paid Time Off
  • Comprehensive Health, Wellbeing, and Financial Wellness Programs
  • Childcare benefits to support families
  • Employee assistance program
  • Employee discount marketplace
  • Gym membership compensation
  • Groups like Vet Connect & the Women's Committee for support and resources
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