Installation Manager

$85,000 - $85,000/Yr

Leaffilter North - Eugene, OR

Full-time - Mid Level

Eugene, OR

Specialty Trade Contractors

About the position

The Installation Manager at Leaf Home is responsible for overseeing the daily operations of the Installation department within a local field office. This role involves providing leadership and tactical execution on production activities, including customer scheduling, service resolution, training, and managing a network of third-party installers. The position aims to enhance operational efficiency and ensure high-quality installation services while fostering a supportive and inclusive work environment.

Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Drive proficiency and efficiency amongst installation subcontractors.
• Collaborate with leadership on identifying systemic training gaps and propose solutions to address gaps.
• Recruit subcontractors as needed to expand installation capacity.

Requirements

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Track record of successfully recruiting, training, coaching, onboarding subcontractors.
• Demonstrate superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands-on and documentation-based learning methods.
• Ability to juggle various work activities and shift their attention from one task to another.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment.
• Excellent verbal and written communication skills.
• Ability to logically connect ideas and solve complex problems.
• Ability to provide timely and empathetic help through various communication channels.
• Familiarity and comfort using ladders of various heights.
• Proficiency using Microsoft Office Suite.

Nice-to-haves

• Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation.

Benefits

• Industry-leading compensation package
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off
• Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Employee assistance program
• Employee discount marketplace
• Gym membership compensation
• Groups like Vet Connect & the Women's Committee for support and resources