Installation/Service Technician

Vortex Industries - San Jose, CA

Full-time - Mid Level

San Jose, CA

Specialty Trade Contractors

About the position

Vortex Doors, a leader in the commercial and industrial door repair industry, is seeking a motivated and experienced Commercial Door Technician to join our team. This position is crucial for the installation, repair, and maintenance of various types of doors, docks, and related hardware, ensuring they function efficiently and safely. The ideal candidate will have at least 4 years of experience in the door industry and will be responsible for providing high-quality service to our customers. Attention to detail, problem-solving abilities, and a strong mechanical aptitude are essential for success in this role. As a Commercial Door Technician, you will be involved in a variety of service calls, which will require you to install, troubleshoot, and repair commercial doors and related hardware using appropriate tools and equipment. You will diagnose and conduct routine repairs on door-related issues, such as broken springs, hinges, locks, and electrical components. Additionally, you will install and configure door hardware, ensuring compliance with safety and building code regulations. Excellent customer service is a key component of this role, as you will be addressing customer inquiries and providing solutions to door-related problems. Vortex Doors offers industry-best training in our state-of-the-art facility, providing opportunities for continued learning and career advancement. We pride ourselves on our strong safety culture and positive work environment, and we recognize and reward our employees for their hard work. This position comes with comprehensive pay, health benefits, a 401(k) match, paid holidays, and a vacation/sick program. You will also receive a company-provided uniform, tools, and an annual boot allowance, along with the use of a company vehicle for customer service visits.

Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently.
• Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company's unsurpassed quality standards.

Requirements

• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20' in height, work on knees for extended periods of time and proficient operating power tools.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and self-motivated.
• High school diploma or equivalent.
• 4+ years' experience in the commercial door service industry.
• AAADM certified a plus.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.

Nice-to-haves

• AAADM certification is a plus.

Benefits

• Paid holidays
• Health insurance
• 401(k) matching
• Comprehensive pay
• Vacation/Sick program
• Company provided uniform
• Tools provided
• Annual boot allowance
• Use of company provided vehicle for customer service visits.