Installation Service Technician

$62,400 - $83,200/Yr

Vortex Industries - Schaumburg, IL

Full-time - Entry Level

Schaumburg, IL

Specialty Trade Contractors

About the position

Vortex Doors, recognized as America's premier commercial and industrial door repair company, is on the lookout for a dedicated Installation Service Technician to join our dynamic team. This role is pivotal in ensuring the installation, repair, and maintenance of a wide range of doors, docks, and associated hardware, guaranteeing their optimal functionality and safety. We are particularly interested in candidates who possess 2-4+ years of experience in the door industry, as this experience will be invaluable in meeting the diverse needs of our customers. As an Installation Service Technician, you will be responsible for a variety of tasks that include installing, troubleshooting, and repairing commercial doors and docks. Your role will require you to diagnose and address routine repair issues, such as broken springs, hinges, locks, and electrical components. We also offer training for those interested in learning welding, expanding your skill set further. You will be expected to install and configure door hardware, ensuring compliance with safety and building code regulations. Customer service is a key component of this position; you will be expected to communicate effectively with clients, addressing their inquiries and providing solutions to their door-related problems. Maintaining accurate records of service visits, repairs, and installations is essential, as is performing quality checks to ensure that all work meets our high standards. At Vortex, we pride ourselves on our strong safety culture and positive work environment, and we are committed to providing our employees with industry-best training and opportunities for career advancement.

Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently.
• Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company's unsurpassed quality standards.

Requirements

• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20' in height, work on knees for extended periods of time and proficient operating power tools.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and self-motivated.
• High school diploma or equivalent.
• 4+ years' experience in the commercial door service industry.
• AAADM certified a plus.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.

Nice-to-haves

• AAADM certification is a plus.
• Experience with welding is a plus.

Benefits

• 401(k) matching
• Health insurance
• 8 company paid holidays
• Vacation/Sick program
• Company provided uniform
• Tools provided by the company
• Annual boot allowance
• Use of company provided vehicle for customer service visits