Installation Supervisor, Project

American Greetings - Roanoke, VA

Full-time - Mid Level

Roanoke, VA

Publishing Industries

About the position

The Installation Supervisor oversees a part-time crew responsible for installing resets, building fixtures, managing store fixture moves, and conducting repairs for American Greetings' retail partners. This role is crucial for enhancing retail operations and ensuring the successful execution of American Greetings initiatives, requiring collaboration with Field Management and strong relationships with store management and personnel.

Responsibilities

• Ensure all installations meet quality Best Practice Standards, safety regulations, budget constraints (travel & hours), and company policies
• Utilize workload scheduling applications to manage installation requests, revisions, and fixture-related issues
• Track shipments using order tracking applications and coordinate with the American Greetings Transportation Department
• Maintain regular communication with Field Management throughout the installation and remodel process to ensure retail excellence and adapt to any last-minute changes
• Analyze workload schedules to determine crew requirements and coordinate arrival times
• Operate tools required for installations, revisions, and repairs
• Ensure the team adheres to safety protocols, workload guidelines, and best practices
• Hires, trains, evaluates, and maintains a team of part-time installation crew members to assist in installation and revisions
• Review and analyze Power BI reports affecting the territory, focusing on capacity planning, budgeting, and shipment information
• Submit weekly expense reports to direct manager for approval
• Maintain a fully operational, company-provided vehicle, ensuring routine maintenance is conducted as required.

Requirements

• Prior successful retail, merchandising, or customer service leadership experience
• Mechanical aptitude and prior supervisory experience
• Experience leading at least one successful major change initiative from concept to implementation
• High school diploma or general education degree (GED) preferred.

Benefits

• Competitive salary
• Vacation
• 401(K)
• Health plan
• Assigned company vehicle
• Company cell phone
• Company laptop
• Tools for business use