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Allegis Group - West Henrietta, NY
posted about 2 months ago
About the position
The Installation Technician role involves the installation and programming of security systems, including burglar alarms, CCTV, and access control systems for residential customers. The position requires hands-on interaction with customers, troubleshooting signal issues, and ensuring customer satisfaction through effective communication and service delivery. This entry-level position is ideal for individuals with a strong work ethic and a willingness to learn, particularly those with experience in hands-on work or customer service.
Responsibilities
- Installation and programming of burglar alarms, CCTV (IP & Analog), DVRs, and access control systems for residential customers.
- Installing window breaks, door units, and smoke detectors.
- Troubleshooting signal issues to ensure alarm functions properly if needed.
- Performing daily hands-on field interaction with customers at the site level and some smaller customer care levels.
- Testing and verifying signals for equipment.
- Training customers on the use of equipment and answering all questions to ensure they have no additional needs.
- Completing necessary customer paperwork for each job.
- Costing all parts utilized for each individual job installed prior to closing out job with dispatch center.
- Maintaining accurate truck inventory of products.
- Providing top quality customer service.
- Achieving 90% goal attainment for completed installations and zero 'go-backs'.
Requirements
- Good attitude and work ethic.
- Willingness to work and learn.
- Experience in hands-on work or customer service preferred.
- Strong communication skills.
- Reliability and professionalism in customer interactions.
- Ability to think quickly and provide solutions.
- Stellar interpersonal skills.
Nice-to-haves
- Experience with installation and cabling.
- Adaptive personality.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth contributions
- Voluntary Life & AD&D insurance for employees and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation or Sick Leave
