Installation Technician

Safe Haven Security Services - Jonesboro, GA

Full-time - Entry Level

Jonesboro, GA

Administrative and Support Services

About the position

Safe Haven Security is seeking an Installation Technician / Security Advisor to provide exceptional service by installing, servicing, and troubleshooting residential alarm and automation systems. This role is crucial in ensuring the optimal performance of security systems, directly impacting customer satisfaction and safety.

Responsibilities

• Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
• Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root causes and implementing solutions.
• Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
• Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
• Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate documentation of all installations and repairs.
• Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards.

Requirements

• Ability to obtain or possess basic tools necessary for the job duties.
• Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
• Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner.
• Ability to diagnose and resolve technical issues efficiently, utilizing problem-solving skills.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Opportunities for advancement