Instructional Designer - CareConnect Training

$69,118 - $103,688/Yr

PeaceHealth - Vancouver, WA

Full-time - Mid Level

Vancouver, WA

Hospitals

About the position

PeaceHealth is seeking a full-time Instructional Designer for CareConnect Training in Vancouver, Washington. This role involves creating engaging learning activities and course content related to the CareConnect (Epic) Electronic Health Record application suite. The Instructional Designer will be responsible for enhancing, supporting, and maintaining the CareConnect training environments, as well as supporting other CareConnect projects. This position requires consultation with leaders, program managers, analysts, and other training professionals to assess education needs for leaders and caregivers. Collaboration with various training, operational, and support departments is essential to conduct system-wide training assessments and develop curricula that align with strategic goals and initiatives. The Instructional Designer will design and deliver standardized system training programs that are aligned with operational workflows for diverse audiences, addressing both team and individual accountabilities. Mentoring and supporting Credentialed Trainers (CTs) in delivering training and responding to caregiver needs is a key aspect of this role. The position also involves completing the analysis, design, development, implementation, delivery, and evaluation of complex training programs using PeaceHealth training standards, processes, and templates. The designer will measure and compare results to desired outcomes and objectives. In addition, the role includes configuring, testing, and maintaining the CareConnect training environment to support simulations and scenario-based learning. The Instructional Designer will work closely with Application & Technical team members to ensure consistency between Production and Training Environments. They will utilize learning theory and technical knowledge to create and deliver structured educational experiences that enhance learners' skills in the EHR. The position requires conducting both in-person and remote instructor-led education for caregivers as needed. The Instructional Designer will also be responsible for implementing and upgrading existing systems, coordinating support plans, preparing test data, executing test plans, and processing test results for the CareConnect training environments. They will analyze ticket trends and stakeholder feedback to identify caregiver performance gaps and root causes, and design, develop, and maintain application-specific training materials, instructor manuals, eLearning modules, job aids, and documentation procedures using standardized tools and templates. The role includes developing and communicating new and updated materials to credentialed trainers and ensuring they are equipped to support caregivers in their assigned application areas. The Instructional Designer will lead small to medium-sized training projects and contribute to the improvement and standardization of training processes and documentation.

Responsibilities

• Create engaging learning activities and course content related to the CareConnect (Epic) Electronic Health Record application suite.
• Enhance, support, and maintain the CareConnect training environments and support other CareConnect projects.
• Consult with leaders, program managers, analysts, and other training professionals on education needs for leaders and caregivers.
• Collaborate with training, operational, and support departments in system-wide training assessments and curriculum development.
• Design and deliver standardized system training programs aligned with operational workflows for various audiences.
• Mentor and support Credentialed Trainers (CTs) in delivering training and responding to caregiver needs.
• Complete analysis, design, development, implementation, delivery, and evaluation of complex training programs using PeaceHealth training standards.
• Configure, test, and maintain CareConnect training environment to support simulations and scenario-based learning.
• Conduct in-person and remote instructor-led education for caregivers as needed.
• Implement and upgrade existing systems, system optimizations, and new features/functions.
• Analyze ticket trends and stakeholder feedback to identify caregiver performance gaps and root causes.
• Design, develop, and maintain application-specific training materials, instructor manuals, eLearning modules, job aids, and documentation procedures.
• Develop and communicate new and updated materials to credentialed trainers for training delivery.
• Ensure CTs are trained and equipped to support caregivers in their assigned application areas.
• Lead small to medium-sized training projects independently or with direction and support from manager or director.
• Support training logistics coordination including course scheduling and attendance data collection.

Requirements

• Bachelor's Degree or equivalent knowledge and skills obtained through a combination of education, training, and experience.
• Minimum of 3 years experience in training, curriculum development, and instructional design.
• Experience implementing Epic systems and developing and delivering Epic training preferred.
• Experience with large scale technology implementation development.
• Experience with e-learning development processes and common tools, such as Adobe Captivate preferred.
• Experience with remote instructor-led training delivery and common tools, such as Microsoft Teams preferred.
• EPIC Certification required within 6 months of hire.
• Proficient in MS Office applications (Outlook, Excel, Word, and PowerPoint).
• Technical training development, eLearning development tools, and familiarity with learning management systems preferred.
• Project management skills.
• Proficiency in adult learning theory, motivation, and development.
• Excellent verbal and written communication skills.

Nice-to-haves

• Master's degree in education, Instructional Design, or Performance Improvement preferred.
• Experience in a large or multi-campus healthcare organization preferred.
• Epic Training Environment Build certification and experience preferred.
• Curriculum Development Certification/proficiency preferred.

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan with employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program