Instructional Designer - ClinDoc Inpatient Orders ID (Tempo)

Ovation Healthcare - Greensboro, NC

Hybrid - Greensboro, NC

Administrative and Support Services

About the position

The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.

Responsibilities

• Develops and implements / delivers the software training program for one's respective Epic application(s) and/or other ITS software.
• Creates and edits the curriculum and training/support materials for all roles.
• Collaborates with leaders and analysts to determine the best approaches for training program development and user training.
• Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
• Coordinates training-related logistics and communications, responds to requests for training.
• Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
• Creates, builds, configures, tests, and maintains the software training environments.
• Works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
• Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CTs).
• Ensures that CTs are trained and equipped to successfully serve specific applications and user areas.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree or equivalent experience in relevant field.
• 2 years of experience required.
• Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.
• Must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic commitment policy.

Nice-to-haves

• EpicCare Inpatient Orders experience.
• Advance Practice Provider experience.