Instructional Designer & Content Architect

About the position

At Postman, our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos. From creating sales training and collateral to offering unwavering support and guidance, we're committed to equipping our GTM teams with everything they need to achieve unparalleled success.

Responsibilities

• Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team
• Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention
• Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience's training needs
• Conduct instructional research and analysis on our learners and stakeholders
• Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
• Manage, own, and update training content in LMS and CMS in collaboration with department standards
• Produce hands-on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
• Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle

Requirements

• Minimum 3-5 years of experience designing and producing learning content for software applications
• Skilled in course development
• Experience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot)
• Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content
• Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards
• Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products
• Strong analytical skills with the ability to use data to inform decisions and improve outcomes
• Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area
• Bachelor's degree in instructional design, educational technology, or similar
• High standards, a strong eye for detail, and a strong sense of ownership.

Nice-to-haves

• Experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization
• Experience with sales engagement tools such as Gong and Highspot
• Experience with start-up cultures
• Experience using Postman and/or developer tools

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Wellness programs
• Creche allowance
• Frequent team-building events
• Donation-matching program