Instructional Designer & Content Architect

$100,000 - $200,000/Yr

Postman (Api Tools) - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The Instructional Designer & Content Architect at Postman is responsible for creating and developing training content and self-paced courses aimed at enhancing the skills of the go-to-market team. This role involves applying instructional design theories and adult learning principles to produce engaging content that facilitates effective learning transfer and retention. The position requires collaboration with various stakeholders to identify training needs and manage the lifecycle of multiple learning programs.

Responsibilities

• Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team.
• Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention.
• Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience's training needs.
• Conduct instructional research and analysis on our learners and stakeholders.
• Create learning objectives to appropriately match the identified training needs, and design content that meets those goals.
• Manage, own, and update training content in LMS and CMS in collaboration with department standards.
• Produce hands-on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning.
• Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle.

Requirements

• Minimum 3-5 years of experience designing and producing learning content for software applications.
• Skilled in course development.
• Experience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot).
• Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content.
• Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards.
• Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products.
• Strong analytical skills with the ability to use data to inform decisions and improve outcomes.
• Bachelor's degree in instructional design, educational technology, or similar.

Nice-to-haves

• Experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization.
• Experience with sales engagement tools such as Gong and Highspot.
• Experience with start-up cultures.
• Experience using Postman and/or developer tools.

Benefits

• Wellness program
• Internet reimbursement
• Health insurance
• Unlimited paid time off
• Dental insurance
• Meals & incidentals stipend
• Vision insurance