Instructional Designer (Contract)

Contiem - Cary, NC

Full-time - Mid Level

Cary, NC

About the position

Contiem, Inc. is seeking an Instructional Designer to join our team on a contract basis, with the potential for permanent employment. As an ISO 270001 certified and Veteran-owned company, we pride ourselves on delivering exceptional content solutions that help our clients achieve their business objectives. Our clients range from American Express to the U.S. Federal Government, and we are committed to providing high-quality training solutions tailored to their needs. The Instructional Designer will play a crucial role in developing training modules and client projects that enhance the learning experience for our users. This position requires a strong understanding of instructional design principles, particularly the ADDIE framework, and the ability to create engaging and effective training content. In this client-facing role, the Instructional Designer will be responsible for understanding client problem statements, defining learning objectives, and recommending training strategies to achieve desired outcomes. The role involves conducting various needs assessments, documenting analysis results, and creating content outlines, course materials, and assessments. The Instructional Designer will also design and develop different types of training, including instructor-led, online, and blended learning, ensuring that all deliverables are consistent and meet client expectations. Collaboration with project managers and subject matter experts is essential to ensure the instructional flow and delivery methods are appropriate for each project. Additionally, the Instructional Designer will assist the sales team by providing insights into potential client requirements and creating high-quality artifacts for pre-sales support. This role also includes capability building within the training team, participating in quality reviews, and recommending improvements to enhance compliance with best practices. The ideal candidate will have a strong background in instructional design, excellent communication skills, and the ability to work effectively in a team-based environment.

Responsibilities

• Understand client problem statements, define learning objectives, and recommend training strategies to achieve learning outcomes.
• Conduct different types of needs assessments (audience/role analysis, task analysis, gap analysis, and content analysis) to identify gaps in performance and determine training needs.
• Document analysis results and recommendations in client-facing strategies, plans, and reports.
• Plan and create appropriate content outlines, course content, interactive exercises, assessments, and job aids to achieve learning outcomes.
• Implement ID frameworks like the ADDIE process and execute ID pedagogy, ID principles, and ID tools.
• Design and develop instructor-led training (ILT), online training (WBT and VILT), blended training, or micro-learning as determined from the needs assessment and content analysis.
• Independently develop L1 and L2 training courses.
• Act as a key member of the team, along with Project Managers, Subject Matter Experts, and others in determining the needs of the course, the overall instructional flow of a program, and the appropriate method of delivery.
• Interact with other project teams to ensure consistency of deliverables.
• Provide status reports and participate actively in client meetings.
• Achieve customer delight through experience, soft skills, and solution definition.
• Assist the sales team to understand potential client requirements and provide effort estimates.
• Exhibit training expertise by creating case-study-quality artifacts.
• Assist the management team in defining the capability requirements to expand the training team.
• Leverage experience to enhance team capabilities by actively participating in quality reviews and recommending improvements for compliance with best practices, guidelines, processes, and standards.

Requirements

• U.S. citizenship.
• Bachelor's degree.
• 3-5 years of relevant experience in Instructional Design and Courseware Development projects.
• Experience with solutioning and creating instructional content, storyboards, and engaging training content.
• Proficiency in courseware development tools like Articulate Studio, Storyline, Adobe Captivate, and Lectora.
• Excellent written and verbal English language skills.
• Proficiency with Microsoft Office.
• Proficiency with basic digital image editing.
• Experience working with global clients.

Nice-to-haves

• Certification or degree in Instructional Systems Design, Education, Training/Curriculum Development, Technical Communication, or a related field (or equivalent experience).
• Comprehension of increasingly complex products, processes, and projects.
• Flexibility to adapt to new ideas, changes, and feedback.
• Ability to conceptualize content visually by collaborating with graphic designers and technical team members.
• Exhibiting an exceptional eye for detail to create the final product within specified timelines.
• Demonstrated experience in committing to and meeting external customer expectations.
• Ability to work in a team-based environment and as an individual contributor or specialist.
• Ability to work effectively with subject matter experts to conduct research and resolve issues.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program