Instructional Designer, Customer Education

$100,000 - $100,000/Yr

Morningstar - Seattle, WA

Full-time - Mid Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Instructional Designer for Customer Education at PitchBook is responsible for creating engaging and effective learning solutions that enhance client product knowledge and adoption. This role involves collaboration with Account Management and Customer Success teams to develop high-quality educational programs aligned with the company's strategic goals. The position emphasizes adult learning principles, project management, and innovative instructional design methodologies to ensure customer success and satisfaction.

Responsibilities

• Apply adult learning theory to design and build learning solutions and experiences.
• Design and develop instructionally sound learning solutions and experiences.
• Consult and collaborate with business stakeholders and SMEs to define options for learning solution design.
• Own and project manage the design, develop, and test phases for learning assets and evaluation instruments.
• Leverage creative, immersive learning methodologies and mixed modalities in learning experience/product design and development.
• Execute multimedia projects while developing a deep understanding of the PitchBook product suite and how it benefits various customer segments.
• Collaborate with other instructional designers, media specialists, learning technology, and subject matter experts to dynamically create learning solutions.
• Partner with Customer Education Team to monitor completion, comprehension, and retention of the content to identify training effectiveness and improvement opportunities.
• Build effective working relationships, including communicating effectively with partners and stakeholders.
• Demonstrate good judgment and analytical problem-solving methods.

Requirements

• Bachelor's degree or equivalent experience required.
• 3+ years previous experience in instructional design.
• Ability to analyze and logically organize complex information into instructionally sound training materials that excite and engage learners.
• Demonstrated capability with eLearning software such as Captivate, Articulate, Camtasia, and similar authoring tools and platforms for creating rapid animation or graphic-rich design.
• Demonstrated experience with presentation and graphics tools (PowerPoint, Illustrator, Photoshop, InDesign, Canva).
• Demonstrated design expertise across a broad range of learning modalities focused on adult learners.
• Demonstrated ability to run multiple, complex projects, strong project management, and ability to multi-task and continually prioritize changing projects tasks and deliverables.
• Excellent grammar and writing proficiency for global English.
• Excellent interpersonal skills, including both written and oral communication skills.
• Creative thinker and self-starter, with a proactive approach to resolving problems and issues.

Nice-to-haves

• Learning Management System (LMS) experience, specifically Skilljar, is a plus.
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel.

Benefits

• Wellness program
• Paid parental leave
• AD&D insurance
• Disability insurance
• Health insurance
• Flexible spending account
• Matching gift program
• Tuition reimbursement
• Parental leave
• Employee assistance program
• 401(k) matching
• Sabbatical
• Life insurance
• Referral program