Instructional Designer Intern (Winter/Spring 2025)

Cloudflare - Austin, TX

Full-time - Entry Level

Austin, TX

Professional, Scientific, and Technical Services

About the position

The Instructional Designer and eLearning Developer at Cloudflare will be responsible for creating and maintaining online learning materials for the Customer Support department. This role focuses on developing effective asynchronous and blended learning solutions using established instructional design methods and industry-standard e-learning tools. The position aims to enhance the skills and knowledge of Customer Support team members, ensuring they are well-equipped to deliver exceptional service.

Responsibilities

• Contribute to the development of engaging instructional materials for technical support professionals, applying foundational writing and instructional design principles.
• Acquire knowledge of Cloudflare products and assist in translating complex technical information into accessible learning content.
• Support the creation of a variety of instructional materials, including simulations, job aids, assessment questions, and graphics, to enrich the learning experience.
• Participate in the review and management of course content within the Learning Management System (LMS), ensuring materials are up to date and effective.
• Work with cross-functional teams across different time zones to foster collaboration and achieve project objectives.
• Adapt to evolving scripting templates and assist in streamlining eLearning production processes while maintaining quality.
• Stay informed about trends in Learning & Development to integrate new technologies and techniques into instructional practices.

Requirements

• Some experience or coursework in Instructional Design, adult learning theory, or a related field.
• Basic understanding of instructional design principles.
• Ability to simplify complex information into clear, structured content.
• Familiarity with eLearning authoring tools (e.g., Articulate Storyline, RISE, or similar).
• Basic skills in content development tools like Adobe Creative Suite and Microsoft/Google Suite.
• Willingness to learn about learning management systems (LMS) and how to enhance user experience.
• Education and/or experience in web design, networking, or other computer science related field(s).
• Must be able to work 40 hours a week.
• Must be able to commit to a 12 week program between January and April 2025.

Nice-to-haves

• Familiarity with Cloudflare's products would be very beneficial.
• Proficiency in web development would be preferred and a valuable asset.
• Knowledge of networks, servers, APIs, and databases would also be a significant advantage.

Benefits

• Diversity and inclusion initiatives
• Professional development opportunities
• Flexible work environment
• Health and wellness programs