Instructional Designer - OpTime ID (Tempo)

Ovation Healthcare Research - Greensboro, NC

Full-time - Mid Level

Hybrid - Greensboro, NC

About the position

Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer-focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance. Essential Job Functions include developing and implementing the software training program for Epic applications and/or other ITS software; creating and editing the curriculum and training/support materials for all roles; collaborating with leaders and analysts to determine the best approaches for training program development and user training; providing training and remediation for all system users via various learning methods; coordinating training-related logistics and communications; reviewing, routing, and resolving pertinent service tickets; creating, building, configuring, testing, and maintaining the software training environments; and participating in recruiting and deploying Credentialed Trainers (CTs) to assist with training.

Responsibilities

• Develops and implements/delivers the software training program for Epic applications and/or other ITS software.
• Creates and edits the curriculum and training/support materials for all roles.
• Collaborates with leaders and analysts to determine the best approaches for training program development and user training.
• Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
• Coordinates training-related logistics and communications, responds to requests for training.
• Reviews/routes/resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
• Creates, builds, configures, tests, and maintains the software training environments.
• Works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
• Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CTs).
• Ensures that CTs are trained and equipped to successfully serve specific applications and user areas.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree or equivalent experience in relevant field.
• 2 years of experience in a related role.
• EpicCare Inpatient or Stork experience preferred.
• Nursing experience and/or Clinical Operating Room documentation experience preferred.
• Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.
• Must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic commitment policy.