Instructional Designer Senior- Fraud (Mid-Level)

$81,770 - $156,290/Yr

USAA - Colorado Springs, CO

Full-time - Mid Level

Remote - Colorado Springs, CO

10,001+ employees

Credit Intermediation and Related Activities

About the position

As a dedicated Instructional Designer Senior at USAA, you will play a crucial role in partnering with Fraud Operations business leaders to ensure that fraud learning requirements are effectively developed and met. This position involves the creation and maintenance of educational programs tailored for new roles, upskilling, and reinforcement of knowledge. You will serve as a subject matter expert in fraud content, ensuring that all learning programs and initiatives comply with established fraud policies and standards. Collaboration is key in this role, as you will work closely with Fraud Operations leaders, fraud training leads, facilitators, and other business partners to support various initiatives within the Fraud Training Program. In this position, you will be responsible for developing and implementing strategic design initiatives and learning experiences that not only advance business goals but also enhance the effectiveness and efficiency of learning. You will ensure that all initiatives align with Learning and Development (L&D) objectives, business strategy, and the overarching mission of USAA. Your role will involve acting as a liaison between the Design team and stakeholders, ensuring timely delivery and adherence to project goals. You will also conduct peer reviews to maintain consistency and quality in course content, develop tools to measure the effectiveness of curriculum solutions, and maintain strong relationships with third-party vendors for content management. Additionally, you will synthesize analyses to identify root causes and provide recommendations that influence business solutions. As a mentor and coach, you will guide peers and team members in your area of responsibility, optimizing third-party tools for design and ensuring that risks associated with business activities are effectively identified and managed in accordance with compliance policies.

Responsibilities

• Develops and implements strategic design initiatives and learning experiences that advance business goals while enhancing learning effectiveness and efficiencies.
• Ensures alignment with L&D objectives, business strategy, and USAA mission.
• Collaborates with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals.
• Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Develops and maintains strong relationships with third-party vendors acting as the main point of contact for content management and enhancement related matters.
• Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions.
• Serves as a mentor and coach to peers and team members for assigned area of responsibility.
• Sets routines with software/service vendors to optimize third party tools for design.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's Degree OR 4 years of related experience may be substituted in lieu of degree.
• 6 years progressive work experience in complex instructional design projects to include advanced knowledge and application of instructional design methodologies and multi-media development tools.
• Advanced skills in instructional design methodologies with the ability to successfully translate these methodologies to the team.
• Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility.
• Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment.
• Advanced knowledge and experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

Nice-to-haves

• 3+ years of corporate training experience
• 3+ years of creating Fraud Learning content
• 3+ years Fraud Operations experience
• US military experience through military service or a military spouse/domestic partner

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance