Instructional Designer / Technical Writer

Eagle Fire - Charleston, SC

Full-time - Mid Level

Charleston, SC

Administrative and Support Services

About the position

Eagle Fire Inc. is seeking an Instructional Designer / Technical Writer to join our team in Charleston, SC. Since 1987, we have established ourselves as a leading provider of fire protection and life safety services across six states. This role is crucial in creating, writing, and editing various publications, including manuals, standards, procedures, videos, eLearning materials, and other related documentation. The successful candidate will work closely with subject matter experts (SMEs) to develop and maintain high-quality business, technical, and training materials that adhere to our stringent documentation standards. In this position, you will be responsible for developing written content such as standard operating procedures, manuals, and quick guides using word processing software. You will also create digital content, including graphics, videos, and animations, to support training delivery through multiple Learning Management Systems (LMSs). Your role will involve publishing and deploying training materials using eLearning software while ensuring compliance with established corporate standards regarding order, style, terminology, and quality. Additionally, you will review existing publications, recommend revisions, and maintain the Documentation Management System and other tools used for corporate documentation. The ability to coordinate multiple projects simultaneously while meeting deadlines is essential. This position requires a self-starter who can work independently, problem-solve, and manage time-sensitive projects effectively.

Responsibilities

• Develop written content (standard operating procedures, manuals, quick guides) using word processing software to support operational business policies, procedures, and processes.
• Create digital content (graphics, videos, voice over demos, animations) to support delivery of training via multiple Learning Management Systems (LMSs).
• Develop, publish, and deploy training materials using eLearning software per established corporate standards with respect to order, style, terminology, and quality.
• Adhere to and uphold stringent company-specific documentation standards and requirements with regard to format, style, terminology.
• Review existing publications and recommend revisions, changes, and/or enhancements in approach, scope, and format.
• Maintain Documentation Management System and other tools utilized to create and maintain corporate/department level documentation.
• Work closely with subject matter experts (SMEs) to understand and present technical materials.
• Coordinate multiple projects at a time and meet schedule and deadlines set forth.
• Perform other related duties as required.

Requirements

• Bachelor's degree with a major in Education, Graphic Design, or English preferred.
• Minimum of two (2) years of experience as an instructional designer, technical writer, graphic designer, content creator, teacher, or equivalent.
• Excellent English writing and oral communication skills, including editing skills, attention to detail, and organization.
• Proven ability to listen, reflect, summarize, and communicate technical information succinctly.
• Must be able to utilize word processing software to produce timely and thorough written publications.
• Experience utilizing design software to produce quality and engaging learning content.
• Keen understanding of principles in technical writing, teaching, eLearning, user experience, and other related procedures.
• Self-starter with the ability to work alone, problem solve, handle multiple projects, identify priorities, and manage time-sensitive projects.