Instructional Designer/Trainer

Youngsoft - Monroe, MI

Full-time

Monroe, MI

Professional, Scientific, and Technical Services

About the position

The Instructional Designer/Trainer will play a crucial role in the successful implementation of a new Warranty Service Management System (WSMS) at Youngsoft, Inc. This position focuses on developing and delivering effective training programs to ensure that all employees and stakeholders are well-equipped to utilize the new system. The ideal candidate will leverage their expertise in instructional design and training development to create engaging materials tailored to a diverse audience, ultimately driving system adoption and optimizing its use.

Responsibilities

• Collaborate with stakeholders to assess training needs based on system functionalities and user roles.
• Identify key knowledge gaps and determine the scope and format of training interventions required for various user groups.
• Design and develop engaging, learner-centric training materials for the new WSMS, including eLearning modules, user manuals, quick reference guides, FAQs, and instructor-led training content.
• Develop job aids, interactive tutorials, and video-based training resources to ensure diverse learning preferences.
• Customize training content to meet the specific needs of different departments, such as customer service, technical support, and warranty claims teams.
• Lead and facilitate training sessions for different user groups, including end-users, administrators, and support staff.
• Use a variety of training delivery methods, including virtual workshops, in-person sessions, webinars, and hands-on exercises.
• Provide ongoing coaching and support during training sessions to ensure understanding and confidence.
• Work closely with the WSMS implementation team to understand system functionalities and ensure accurate, up-to-date training materials.
• Provide feedback from training sessions to the implementation team for system refinements and enhancements.
• Develop and deliver train-the-trainer programs to equip internal trainers with the necessary tools and knowledge.
• Design and administer assessments to evaluate learner understanding and retention after training sessions.
• Collect feedback from trainees and stakeholders to continuously improve the training materials and delivery methods.
• Track progress and measure the effectiveness of training through key performance indicators (KPIs).

Requirements

• Bachelor's degree in Instructional Design, Education, Business Administration, Information Technology, or a related field.
• 3+ years of experience in instructional design, corporate training, or related roles, with a focus on software or systems training.
• Proven experience designing and delivering training for complex software applications, particularly in warranty management, service management, or customer support settings.
• Familiarity with Warranty Service Management Systems or similar enterprise-level systems is highly desirable.
• Expertise in instructional design methodologies (ADDIE, SAM, etc.).
• Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Lectora) and learning management systems (LMS).
• Strong facilitation and communication skills with the ability to engage audiences at different levels of technical proficiency.
• Ability to analyze training needs and develop customized solutions that align with business goals.
• Strong project management skills with the ability to manage multiple tasks and deadlines.

Nice-to-haves

• Experience with change management and user adoption strategies.
• Familiarity with Agile development practices and working within Agile teams.
• Experience in the service/warranty management industry or related fields.