Instructional Designer/Trainer

Rev.Io - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Publishing Industries

About the position

The Instructional Designer/Trainer at Rev.io is responsible for designing instructional materials, creating courses in the learning management system, facilitating training sessions for both internal users and external clients, and maintaining educational content and resources. This role requires a high-energy individual with a passion for innovation and a strong desire to help customers effectively use Rev.io's software. The position involves collaboration with management to identify training needs, producing training content, and delivering engaging training sessions.

Responsibilities

• Collaborate with management and team leads to identify company training needs
• Research, create and produce all training content, guides, collateral, scripts, tutorials, and videos required for training
• Maintain training class schedules and class communications
• Create training modules, courses and learning paths for our software to be used in the application for onboarding and training clients
• Provide recorded and live training sessions, webinars, and seminars to clients and staff, both online and in person
• Prepare hard copy training materials such as module summaries, videos, quizzes, surveys, and presentations
• Process customer inquiries for training subscriptions and certifications using Zendesk
• Maintain internal Learning Management System and in-app Help Center
• Work with product team to produce and coordinate release notes following each release
• Perform content and documentation maintenance on courses and coordinate with other team members to maintain integrity between all training platforms
• Gain a proven understanding of the Rev.io products and be capable of answering a range of questions from clients during their training and prospects during the sales process and onboarding
• Work closely with clients to understand and customize training content to meet their needs during custom engagements
• Deliver training sessions at large scale live events, including Rev.io's Annual Client Summit
• Collaborate with and work alongside team members on a range of internal projects on ad-hoc basis

Requirements

• Have 3+ years of experience creating training and customer onboarding content
• Have professional working experience with Litmos, Elev.io, Camtasia, PowerPoint, Canva, SharePoint and/or equivalent tools
• Impressive communication, presentation, and interpersonal skills and be extremely detail oriented
• Excellent writing and editing skills
• Excellent time management and organizational skills
• Impeccable customer service skills
• Excellent problem solving and analytical skills
• Must have the ability to work independently
• Experience in SaaS training is a bonus
• Experience in the communications industry is a bonus
• Proficient in video conferencing software (Microsoft Teams or similar)
• Proficient in video editing software (Camtasia or similar)
• Proficient in managing an LMS system (Litmos or similar) including course creation
• Technical fluency / experience working with SaaS products
• Demonstrate ability to learn and understand basic office software applications

Nice-to-haves

• Experience in SaaS training
• Experience in the communications industry

Benefits

• Generous HSA employer contribution
• 401k with generous company match and immediate vesting
• Unlimited PTO
• Paid Parental Leave
• Company paid for life and disability insurance
• Monthly tech reimbursement
• Monthly fitness reimbursement
• Education and development stipend
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities
• Clear and documented career path for your position
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year