Instructional Designer - WorkDay - 431326_12-7970

$124,800 - $124,800/Yr

Volt - Springfield, IL

Full-time - Entry Level

Remote - Springfield, IL

Administrative and Support Services

About the position

As an Instructional Designer at Volt, you will play a crucial role in supporting the delivery and development of educational content and programs aimed at enhancing employee growth, productivity, and success within the Support Center. This remote position requires you to focus on facilitating training sessions for Support Center agents, maintaining existing educational materials, and creating new educational resources, including eLearning modules. You will work under moderate supervision, gradually developing proficiency in your discipline while conducting increasingly complex work and contributing to team objectives and outcomes. Your primary responsibilities will include training new and current employees on policies, procedures, systems, workflows, and best practices. You will be tasked with increasing employee proficiency through effective training and communication, utilizing established educational materials to facilitate training sessions. In addition, you will identify opportunities to improve existing educational materials and develop new content that is learner-centered and user-friendly, based on confirmed learning objectives and stakeholder feedback. In the ongoing support aspect of your role, you will monitor trainees' knowledge before and after training to determine any follow-up training that may be required. Conducting skill level evaluations and recommending additional coursework or training will also be part of your responsibilities. This position is ideal for someone with a keen eye for process and training improvement, as well as experience in developing soft skills or system-based training.

Responsibilities

• Facilitating training sessions for Support Center agents.
• Maintaining existing educational materials.
• Creating new educational materials, including eLearning.
• Training new and current employees on policies, procedures, systems, workflows, and best practices.
• Increasing employee proficiency through training and effective communication.
• Effectively using established educational materials to facilitate training sessions.
• Identifying opportunities to improve existing educational materials.
• Improving and updating existing educational materials, including eLearning.
• Developing new educational materials, including eLearning.
• Developing content for and maintaining knowledge management systems and learning management systems.
• Partnering with stakeholders to identify learning needs, scope, audience, timelines, and format to support departmental goals.
• Designing content that is learner-centered and user-friendly based on confirmed learning objectives and stakeholder feedback.
• Monitoring trainees' knowledge before and after training to help determine follow-up training required.
• Conducting skill level evaluations and re-evaluations and recommending additional coursework/training that may be necessary.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• 2+ years of training and instructional design experience, preferably in a call center environment.
• Eye for process and training improvement.
• Experience developing soft skills or system-based training.
• Demonstrated presentation and facilitation skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short term disability
• Accidental Death & Dismemberment (AD&D) insurance
• 401(k) plan
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)