Instructional Designer - WorkDay - Remote - 431326

Volt Management Corp - Jackson, MS

Full-time - Entry Level

Remote - Jackson, MS

Administrative and Support Services

About the position

As an Instructional Designer for Workday, you will play a crucial role in supporting the delivery and development of educational content and programs aimed at enhancing employee growth, productivity, and success within the Support Center. This remote position allows you to work from Jackson, MS, and is designed for individuals who are passionate about creating impactful learning experiences. Your primary responsibilities will include facilitating training sessions for Support Center agents, maintaining existing educational materials, and developing new educational content, including eLearning modules. In this role, you will operate under moderate supervision, gradually developing proficiency in your discipline while conducting increasingly complex work. You will contribute to team objectives and outcomes, ensuring that the training provided is effective and meets the needs of the employees. Your focus will be on training delivery, curriculum development, and ongoing support for trainees. Training delivery will involve onboarding new employees and providing ongoing training for current staff on policies, procedures, systems, workflows, and best practices. You will be responsible for increasing employee proficiency through effective communication and the use of established educational materials. In terms of curriculum development, you will identify opportunities to improve existing educational materials and create new content that is learner-centered and user-friendly. This includes developing eLearning modules and maintaining knowledge management systems and learning management systems. You will partner with stakeholders to assess learning needs and design content that aligns with departmental goals. Ongoing support will involve monitoring trainees' knowledge before and after training sessions to determine any follow-up training that may be necessary. You will conduct skill level evaluations and recommend additional coursework or training as needed to ensure employees are equipped with the necessary skills to succeed.

Responsibilities

• Facilitating training sessions for Support Center agents.
• Maintaining existing educational materials.
• Creating new educational materials, including eLearning modules.
• Training new and current employees on policies, procedures, systems, workflows, and best practices.
• Increasing employee proficiency through training and effective communication.
• Using established educational materials to facilitate training sessions.
• Identifying opportunities to improve existing educational materials.
• Improving and updating existing educational materials, including eLearning.
• Developing content for knowledge management systems and learning management systems.
• Partnering with stakeholders to identify learning needs, scope, audience, timelines, and format.
• Designing learner-centered and user-friendly content based on learning objectives and stakeholder feedback.
• Monitoring trainees' knowledge before and after training to determine follow-up training required.
• Conducting skill level evaluations and recommending additional coursework/training.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• 2+ years of training and instructional design experience, preferably in a call center environment.
• Eye for process and training improvement.
• Experience developing soft skills or system-based training.
• Demonstrated presentation and facilitation skills.