Instructional Designer - WorkDay

$83,200 - $124,800/Yr

Volt Management Corp - Tumwater, WA

Full-time - Entry Level

Remote - Tumwater, WA

Administrative and Support Services

About the position

Volt is immediately hiring for an Instructional Designer specializing in Workday. This is a remote position that focuses on supporting the delivery and development of educational content and programs aimed at enhancing employee growth, productivity, and success within the Support Center. As an Instructional Designer, you will play a crucial role in facilitating training sessions for Support Center agents, maintaining existing educational materials, and creating new educational content, including eLearning modules. In this role, you will work under moderate supervision, developing proficiency within your discipline while conducting increasingly complex work that contributes to team objectives and outcomes. Your primary responsibilities will include training new and current employees on policies, procedures, systems, workflows, and best practices, as well as increasing employee proficiency through effective communication and training delivery. You will utilize established educational materials to facilitate training sessions effectively. Additionally, you will be responsible for curriculum development, which involves identifying opportunities to improve existing educational materials, updating them, and developing new content. This includes creating eLearning materials and maintaining knowledge management systems and learning management systems. You will partner with stakeholders to identify learning needs, scope, audience, timelines, and formats that align with departmental goals, ensuring that the content you design is learner-centered and user-friendly based on confirmed learning objectives and stakeholder feedback. Ongoing support is also a key aspect of this role, where you will monitor trainees' knowledge before and after training to determine any follow-up training required. Conducting skill level evaluations and recommending additional coursework or training will be part of your responsibilities to ensure continuous improvement and development of the training programs.

Responsibilities

• Facilitating training sessions for Support Center agents.
• Maintaining existing educational materials.
• Creating new educational materials, including eLearning.
• Training new and current employees on policies, procedures, systems, workflows, and best practices.
• Increasing employee proficiency through training and effective communication.
• Using established educational materials to facilitate training sessions effectively.
• Identifying opportunities to improve existing educational materials.
• Improving and updating existing educational materials, including eLearning.
• Developing content for knowledge management systems and learning management systems.
• Partnering with stakeholders to identify learning needs, scope, audience, timelines, and format to support departmental goals.
• Designing content that is learner-centered and user-friendly based on confirmed learning objectives and stakeholder feedback.
• Monitoring trainees' knowledge before and after training to help determine follow-up training required.
• Conducting skill level evaluations and recommending additional coursework/training that may be necessary.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• 2+ years of training and instructional design experience, preferably in a call center environment.
• Eye for process and training improvement.
• Experience developing soft skills or system-based training.
• Demonstrated presentation and facilitation skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short term disability
• Accidental Death & Dismemberment (AD&D) insurance
• 401(k) plan
• Sick time
• Employee Assistance Program (EAP)