Instructional Designer

Disney - Celebration, FL

Full-time - Mid Level

Celebration, FL

Motion Picture and Sound Recording Industries

About the position

The Instructional Designer will design, develop, and maintain a variety of training content for multiple client areas, including computer-based training, facilitator-led training, blended learning, self-study, and job aids. This role requires applying solid instructional design skills and effectively using learning principles and creativity to create courses that transfer knowledge and engage participants in the learning process. Key project deliverables will include facilitator scripts, participant guides, eLearning modules, job aids/handouts, presentations, sales tools, training visuals, videos, and video scripts. Collaboration with business partners and subject matter experts is essential throughout the design process. The Instructional Designer will also be responsible for the quality control process and sustainment for all training content, which includes editing, proofreading, and ensuring consistency while leveraging expertise in grammar, punctuation, spelling, company nomenclature, and copyright compliance. In addition to content creation, the Instructional Designer will facilitate training sessions for all levels of the organization, including conducting Train-the-Trainer sessions. They will gain insights into clients' business operations through personal interactions, observations, and by experiencing the operations firsthand, such as taking phone calls and conducting job shadows. This role reports to the Manager of Learning Design and Development and is based in Celebration, FL. The Instructional Designer will be expected to manage training deliverables effectively, prioritize tasks within established guidelines, and maintain significant knowledge of all product offerings and policies. They will also be responsible for driving the quality control process, utilizing critical thinking skills to make strategic decisions, and ensuring that the needs of the Cast, Guest, and Business are considered in all decisions made.

Responsibilities

• Design and develop training content for computer-based training, facilitator-led training, blended learning, self-study, and job aids.
• Execute designed learning solutions, maintain and update training content.
• Collaborate with business partners and subject matter experts throughout the design process.
• Effectively manage training deliverables and prioritize tasks within established guidelines.
• Drive the quality control process including editing, proofreading, and ensuring consistency in training content.
• Facilitate training programs, including Train-the-Trainer sessions, for audiences at all levels of the organization.
• Learn clients' business operations through personal interactions and job shadows.
• Utilize multiple software applications to design learning solutions.
• Assist with curating, publishing, and maintaining a library of content.
• Provide clear, concise, and consistent communication and act as an advocate to champion change.

Requirements

• Demonstrated experience and knowledge of Instructional Design, learning methodologies, technology, and measurement.
• Proven experience creating learning and development content to support clients.
• Proven ability to conduct effective learning needs analysis to determine the correct learning solution.
• Proven knowledge and experience of human performance improvement and learning and development methodologies.
• Demonstrated experience in creating technical and soft skills training in various applications.
• Strong written communication skills with the ability to develop clear and grammatically correct content.
• Strong attention to detail and proofreading skills to revise and edit content.
• Ability to apply quality assurance principles and provide feedback on content.
• Strong time management skills with the ability to handle multiple priorities and meet deadlines.
• Process-centric thinking, strong organizational skills, and ability to recognize process improvement opportunities.

Nice-to-haves

• Working knowledge of the cruise industry, Disney Cruise Line, National Geographic Expeditions, and Adventures by Disney Products.
• Proven knowledge of and experience working with leading-edge learning methodologies and software systems including Articulate 360 and/or Storyline.
• Proficiency with learning management systems (D Learn).
• Bilingual or multilingual capabilities.

Benefits

• Health insurance
• Educational opportunities
• Special extras that only Disney can provide.