Instructional Designer

Cooper University Health Care - Camden, NJ

Part-time,Full-time - Mid Level

Camden, NJ

Ambulatory Health Care Services

About the position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Responsibilities

• Demonstrates institutional knowledge of clinical/financial systems
• Troubleshoots system issues
• Develops user manuals, policies/procedures and reference materials that are clinically relevant
• Designs, develops, implements and assesses informatics skill based learning for clinicians and staff
• Works with administrative departments and IT security to enable applications for user provisioning
• Designs, develops and updates clinical training curriculum including classroom, individual, and computer based modules
• Supports design, coordination and delivery of new hire training programs
• Sets up and populates electronic training environment
• Participates in system testing for new functionality and system upgrades
• Demonstrates knowledge of adult education principles
• Conducts needs assessments, program evaluations and end user proficiency tests
• Prepares class rosters
• Maintains associated record keeping documents
• Proactively maintains and develops continuously updated training materials for various training sessions
• Conducts classroom style training for users
• Conducts one-on-one training sessions with users as needed
• Observes users in their environment to identify areas for improvement and suggestions for workflow redesign
• Maintains knowledge of Cooper's standard configurations and clinic specific templates and customization
• Provides onsite training and issue resolution support at all locations
• Serves as resource to helpdesk staff in ticket resolution
• Provides user interface support for new EHR implementations
• Assists with coordinating requests by end user for system modifications and enhancements
• Maintains an issue knowledgebase to document specific training issues related to the application
• Works with minimal supervision and maximum accountability
• Demonstrates exceptional communication abilities both orally and in writing with all levels of clinical, administrative, and support staff
• Understands various training techniques for users with various learning styles
• Customizes and configures Clinical systems to support clinic workflow and clinical best practices
• Evaluates and analyzes Clinical systems features and functionality for problem resolution
• Demonstrates excellent written, analytical, and verbal communication skills
• Maintains a flexible schedule that will include some evening and weekend hours
• Documents workflow design and identifies areas for improvement
• Knowledge of industry best practices related to patient flow
• Demonstrates strong skills with industry standard tools related to training
• Performs other duties within the scope of this position as assigned
• Demonstrates requirements gathering skills
• Serves as a liaison between end users, subject matter experts and technical support
• Develops and maintains all policy and procedure related documentation
• Participates as IT representative on committees and task forces as needed
• Performs on-call duties as assigned
• Demonstrates sound and logical problem-solving abilities
• Self-motivated to identify and resolve issues, and in advancing personal knowledge
• Demonstrates strong organizational core values

Requirements

• 3 years' experience in training, Information Technology, Healthcare Operations, or 1 to 2 years as super user or trainer for EMR/EHR deployments

Nice-to-haves

• Bachelors preferred
• Epic certified or credentialed in one or more of the following clinical applications: Ambulatory, Inpatient, ASAP, Optime, Anesthesia, or Radiant
• EPIC TRAINING Certification

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement plans
• Professional development opportunities