First Horizon Bank - Charlotte, NC

posted about 2 months ago

Full-time - Mid Level
Charlotte, NC
5,001-10,000 employees
Credit Intermediation and Related Activities

About the position

The Instructional Designer at First Horizon Bank plays a crucial role in the Learning and Development team, acting as a consultant for change initiatives and designing impactful learning experiences. This position requires a collaborative mindset, as the designer will work closely with executive leaders and subject matter experts to ensure that learning strategies align with business objectives and drive results. The ideal candidate will possess strong project management skills and thrive in an agile, fast-paced environment, demonstrating creativity and attention to detail in their work. The Instructional Designer will be responsible for creating engaging and interactive learning solutions that are directly linked to key business strategies. This includes designing, developing, implementing, and evaluating training programs on various topics such as sales initiatives and process procedures. The designer will utilize the ADDIE/Agile project management approach to analyze needs, develop content, and measure the success of learning solutions. Additionally, the role involves curating content and digital learning experiences, ensuring that the curriculum is scalable and effective across the organization. In this position, the Instructional Designer will also facilitate training sessions both in-person and virtually, requiring a high level of skill in conducting independent research and writing training content. The role demands a comprehensive understanding of instructional design principles and adult learning theories, as well as proficiency in eLearning authoring software such as Articulate 360 and Adobe Captivate. The designer will be expected to maintain an established portfolio of eLearning artifacts and continuously seek innovative ways to enhance learning experiences.

Responsibilities

  • Consult and collaborate with line of business executive leaders to analyze how learning strategies support bottom line results.
  • Partner with subject matter experts to develop or curate content, organize, and oversee instructional design work.
  • Support program design, create, and reinvent learning programs, curate content and digital learning experiences, and implement the design and development of multiple learning programs including program communication.
  • Analyze need, design, develop, implement and measure the success of the learning solutions through ADDIE/Agile project management approach.
  • Design and create engaging and interactive learning solutions that link to key business strategies within the organization.
  • Design, develop, implement, and evaluate training programs/projects on a variety of topics, including but not limited to sales initiatives, system learning, process and procedure.
  • Consult and collaborate with stakeholders and leaders to identify and recommend talent solutions and/or interventions on assigned organizational change initiatives; develop comprehensive curriculum that is scalable globally and implementation plans for the initiatives.

Requirements

  • Bachelor's degree or higher in Instructional Design, Learning Design and Technology, Instructional Systems and Learning Technologies, Curriculum Design, Communication, English, Education, related field, or equivalent experience.
  • 5-10 years of experience in instructional design or related field.
  • Advanced skill set in using software programs and other applications related to design learning and learning management systems.
  • Salesforce experience required.
  • Facilitation experience required.
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, content curation, measuring learning, and content-specific certifications are highly desirable.

Nice-to-haves

  • Whatfix or equivalent digital adoption platform experience preferred.

Benefits

  • 401(k) with 6% match
  • Dental insurance
  • Health insurance
  • Health savings account
  • Parental leave
  • Tuition reimbursement
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