Instructional Designer

$79,040 - $83,200/Yr

Intelliswift Software - Ridgefield Park, NJ

Full-time

Ridgefield Park, NJ

Professional, Scientific, and Technical Services

About the position

The Instructional Designer will be responsible for developing and updating training materials and procedures to enhance the effectiveness of training programs. This role involves assessing training needs, creating instructional content using various techniques, and facilitating training sessions. The designer will collaborate with various stakeholders to ensure that training aligns with organizational goals and effectively addresses the needs of employees.

Responsibilities

• Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials.
• Monitor, evaluate, and record training activities and program effectiveness.
• Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with managers.
• Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions.
• Create training using various instructional techniques and formats, such as self-directed or instructor-led training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures.
• Facilitate training with training managers (train the trainer (TTT), internal and external teams).
• Partner with Content Manager to update the internal knowledge base (KB) based on new products and services.
• Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in the training portal, etc.).
• Track training requests from stakeholders.
• Maintain a training calendar with training specifics.
• Using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), identify low-performing customer service areas and develop instructional materials and remediation plans.

Requirements

• Minimum of 2-4 years of Instructional Design and Training experience supporting Customer Service or Sales.
• BA degree in Journalism, English, Marketing, Education, or other relevant field.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Meticulous grammar and an eye for catching and fixing mistakes.
• The ability to simplify complex concepts into easy-to-read, concise content.
• A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification, etc.).
• Eagerness to learn and ability to shift priorities at a moment's notice.
• Ability to work independently and manage vendor-training groups to deploy training effectively.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques.
• Knowledge of media production, communication, and dissemination techniques and methods. Experience with video creation tools, such as Camtasia or Premiere Pro, is a plus.
• Intermediate proficiency with Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe products such as InDesign and Illustrator.
• Understand models of design (ADDIE, SAM), virtual facilitation tools (WebEx), content management systems, and learning management systems.
• Experience with e-Learning authoring tools such as Adobe Captivate or iSpring.
• Knowledge of Learning Management Systems and emerging learning technology. Experience with Absorb LMS is a plus.