Instructional Designer

$49,920 - $56,160/Yr

Fullbay - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As an Instructional Designer at Fullbay, you will be responsible for developing and delivering high-quality learning experiences for our internal teams and customers. This role focuses on creating engaging content such as training modules, e-learning courses, and instructional guides that support employee development and customer success. You will utilize instructional design principles and multimedia tools to simplify complex information into accessible materials, while also maintaining and updating existing learning resources to ensure their accuracy and relevance.

Responsibilities

• Design instructional materials for internal teams and customers, including e-learning modules, videos, graphics, webinars, and job aids following internal SOPs and Formatting Guidelines.
• Collaborate with subject matter experts to gather information and ensure content accuracy.
• Apply instructional design best practices to create engaging, learner-focused materials.
• Continuously assess and improve learning materials based on feedback and performance metrics.
• Update training content (Help & Training Articles and e-learning modules) to reflect new features and processes.
• Manage Fullbay Learn (Learning Management System), including uploading, testing, assigning, troubleshooting, and reporting on launched training materials for internal and external audiences.
• Follow Role Employee Checklist/SOPs, etc.
• Maintain project documentation and course folders.
• Adhere to all confidentiality and compliance regulations.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Training Education, Communications, or equivalent work experience.
• One to Two+ years' work experience designing and developing web-based training for customers, preferably within a SaaS-based environment.
• Strong communication and collaboration skills.
• Ability to simplify complex information and present it clearly.
• Knowledge of learning styles and how to build compelling video, text, and visual content.

Nice-to-haves

• SaaS software experience
• Familiar with tools such as Zoom, LearnUpon (LMS), Articulate360 Suite, Articulate Rise, Creative Cloud, Adobe Creative Suite, Google Suite, Monday