Instructional Designer

Microhealth - State College, PA

Full-time

Remote - State College, PA

Professional, Scientific, and Technical Services

About the position

MicroHealth is seeking a dedicated and detail-oriented Instructional Designer to support program and project managers in implementing organizational processes and best practices. This remote position involves performing evaluations to ensure compliance with established policies and standards, providing training on various frameworks, and supporting quality assurance initiatives.

Responsibilities

• Implement frameworks such as ISO 20000, ISO 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL.
• Conduct training on the above frameworks for DMI employees.
• Perform evaluations to ensure compliance with organizational policies and standards.
• Evaluate software development and service performance against process documentation, project schedules, and quality standards.
• Conduct various QA activities including scheduling, checklist development, report writing, and facilitating root cause/lessons learned analysis.
• Analyze and report on findings of non-compliance, providing recommendations for improvement.
• Collect, analyze, and report metrics to the project manager/team and Corporate QA.
• Maintain the company's process assets library, including all process definitions, templates, and document samples.
• Support Corporate QA initiatives such as CMMI Level 3 assessments and ISO re-certifications.
• Interface with external and internal customers to ensure quality work products are delivered on projects.
• Apply technical standards, principles, and theories to solve problems of moderate scope and complexity.

Requirements

• Bachelor's degree with 2-4 years of relevant experience, or Master's degree with 0-2 years of relevant experience.
• Proven experience with ISO, CMMI, and ITIL frameworks.
• Demonstrated ability to perform QA and auditing tasks.
• Experience with training employees on technical standards and frameworks.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to work under general supervision and deliver solutions to technical challenges.

Nice-to-haves

• Hands-on experience as a project team member in software development, support desk, or maintenance/operation projects.
• Familiarity with process improvement methodologies and tools.