Instructional Designer

Fidelity National Financial - Henderson, NV

Full-time

Henderson, NV

Insurance Carriers and Related Activities

About the position

The primary role of the Instructional Designer is to compose and edit training curriculum, technical documentation, and user manuals. This position involves planning, designing, writing, editing, and proofreading various documents such as correspondence, contract deliverables, manuals, proposals, and company policies. The Instructional Designer will support Fidelity National Home Warranty (FNHW) initiatives by ensuring that all training materials are accurate, effective, and aligned with the company's goals. In this role, the Instructional Designer will write learning objectives and assignments into program designs, determine the scope of training courseware, and develop courseware and content for both new and existing employees. They will assist in testing programs, measuring feedback, and making necessary changes to improve the training experience. Additionally, the Instructional Designer will develop audio, visual, and interactive media aids, plan and create assessments, and review existing curriculum for accuracy and performance. Collaboration with Subject Matter Experts (SMEs) will be essential to bridge any learning gaps in the material, and the Instructional Designer will partner with internal stakeholders to complete analysis and guide learning content. Other duties may be assigned as needed.

Responsibilities

• Write learning objectives & assignments into program designs
• Determine the scope of training courseware
• Develop courseware & content for new and existing employees
• Assist in the testing of programs and measure feedback making changes
• Develop audio, visual, and interactive media aids
• Plan and create assessments
• Review existing curriculum for accuracy and performance
• Collaborate with other Subject Matter Experts to bridge any learning gaps in material
• Partner with internal Stakeholders to complete analysis and guide learning content
• Perform other duties as assigned

Requirements

• Minimum 3 years of experience in an Instructional Design function
• High School diploma or GED required, some college a plus, or equivalent mix of education and experience
• Experience with insurance industry software (i.e. Guidewire, Origami, Sapiens) and training related to it is required
• High level of proficiency with MS Word and PowerPoint, and standard proficiency with other MS Office products (Teams, Excel, Outlook, etc.)
• Strong grammar and proofreading skills
• Self-starter with ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Home Warranty experience a plus

Nice-to-haves

• Experience with home warranty processes
• Familiarity with e-learning development tools