Instructional Designer

Amh - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Instructional Designer role at AMH is crucial for enhancing employee education and training across various departments. The successful candidate will design, develop, and deliver engaging learning solutions, while also recommending training strategies to improve business operations. This position requires a blend of creativity and analytical skills to assess training needs and implement effective learning initiatives.

Responsibilities

• Designs, creates, or updates documents, presentations, and videos utilizing eLearning and video software.
• Analyzes business needs and recommends appropriate learning solutions; designs, develops, and delivers courses.
• Creates processes, systems, role-specific, and/or special project training content for initiatives across the organization.
• Oversees the creation of training materials to maintain consistent branding and messaging.
• Contributes to the development of materials for company events; analyzes the effectiveness of training programs.
• Develops and updates content for processes and systems; works with learning management system administrator to track and report results.
• Identifies and executes learning initiatives with department leadership and content subject matter experts.
• Manages multiple projects through appropriate milestones and deadlines.
• Documents and communicates project updates and risks.
• Conducts classroom training, both virtual and in-person, covering customer interaction toolkits and software systems.
• Employs a range of training methods for participant engagement.
• Identifies areas of opportunities within the training curriculum through trending patterns in new hire behavior.
• Initiates ticketing process for document and presentation updates.
• Provides feedback and approval during the internal review process for content being created or updated.
• Monitors, assesses, and measures classroom learning outcomes and participant behaviors.
• Conducts post-training surveys and communicates results to key stakeholders.
• Develops and implements coaching and follow-up training plans as necessary.
• Reviews and analyzes internal recorded calls, offers coaching and feedback to employees.
• Recommends best practices and guidelines by identifying areas for improvement during issue resolution.
• Participates in monthly Quality Assurance meetings to ensure training content aligns with scoring expectations.

Requirements

• Bachelor's degree in education, human resources, public relations, communication, business, or a related field or three years of experience in a training role.
• Minimum of two years of experience in rapid eLearning development using authoring tools such as Articulate 360 Suite and Adobe Captivate.
• Minimum of two years of experience with virtual delivery programs.
• Minimum of two years of experience in creating and editing video tutorials using software such as Camtasia or other screen capture tools preferred.
• Experience with formal classroom facilitation of content both in-person and virtually.
• Application of learning theories, instructional design, and adult learning principles.
• Application of compliance and audit requirements.
• Advanced proficiency in Microsoft Office Suite.
• Office 365 experience preferred.
• Bilingual (English/Spanish) verbal and written preferred.
• Intermediate knowledge and experience in Sales and Customer Service industry experience preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Intermediate public-speaking, classroom management, and learning validation skills.
• Strong relationship management, organizing, and customer service skills.
• Highly proactive, self-starter with the ability to work in a changing environment with strict deadlines.
• Ability to quickly learn new software/technology.
• Must be able to lift 25 lbs.

Nice-to-haves

• Experience in creating and editing video tutorials using software such as Camtasia or other screen capture tools preferred.
• Bilingual (English/Spanish) verbal and written preferred.
• Intermediate knowledge and experience in Sales and Customer Service industry experience preferred.

Benefits

• Professional development opportunities
• Employee discounts
• Health insurance
• Paid time off
• Flexible scheduling