Instrument Support Specialist/Metrologist

$30 - $50/Yr

Actalent - Eden Prairie, MN

- Mid Level

Eden Prairie, MN

Administrative and Support Services

About the position

The Instrument Support Specialist is responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software. This role requires providing feedback and guidance regarding instrumentation using intermediate to complex professional and technical knowledge of mechanical, scientific, or related instrumentation and software.

Responsibilities

• Maintains analytical instrumentation by completing preventive maintenance schedules; conducting tests; following manufacturer's instructions; troubleshooting and repairing malfunctions; calling for service; maintaining equipment inventories.
• Maintain documentation on new equipment, inspections, and instrument repairs and failures.
• Expected to be knowledgeable about the assembly of component parts, sub-assemblies or completed units, including electronic, electro-mechanical, mechanical and structural assembly for products and instruments.
• Work with external vendors to schedule preventative maintenance and in-depth repairs.
• Provides intermediate to complex diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
• Provides calibration and qualification of instruments and equipment.
• Recommends and implements improvements to instrument/equipment/system.
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.

Requirements

• A BS or BA in a life science degree
• Minimum of 5 years of relevant experience
• Must be self-disciplined, able to work with minimal supervision and manage time efficiently
• Advanced ability to understand analytical techniques and procedures
• Advanced ability to understand laboratory instrumentation
• Intermediate to complex knowledge of laboratory and analytical instrumentation.
• Intermediate to complex knowledge of metrology standards.
• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
• Intermediate to complex knowledge in testing tools, instruments and calibration.
• Methods to resolve area problems, questions, and concerns.
• Performing intermediate to complex instrumentation troubleshooting.
• Preparing expert functionals reports, correspondence, and other written materials.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)