Insurance A/R Specialist

$47,840 - $54,080/Yr

Unclassified - Silverdale, WA

Full-time

Silverdale, WA

About the position

The Insurance Accounts Receivable Specialist position at Kitsap Oral, Maxillofacial, and Dental Implant Surgery in Silverdale, WA, is a full-time role focused on supporting the accounting department in managing accounts receivable processes. The specialist will be responsible for reviewing account information, correcting discrepancies, and ensuring that accounts are accurately billed and payments are collected in a timely manner. This role requires a detail-oriented individual with strong analytical skills, as well as excellent communication and record-keeping abilities. The ideal candidate will be self-motivated, organized, and proficient in math and computer skills, particularly in Microsoft Office applications. In this position, the specialist will identify problem accounts with payors, investigate and correct errors, and follow up on missing account information. They will also be tasked with resolving delinquent accounts by preparing payment plans and monitoring adherence to those plans. The role involves preparing reports to identify and resolve accounts receivable issues, posting data, verifying computations, and maintaining accurate files. Additionally, the specialist will compose routine correspondence and work collaboratively with other practices within the organization to obtain necessary documentation for patients and insurance carriers. Customer service is a key component of this role, as the specialist will provide support to patients and ensure that their inquiries are addressed promptly. The position requires working on-site and entails sitting behind a desk for a significant portion of the day, with physical demands including driving and standing for extended periods. The company values diversity and equal employment opportunities, ensuring a workplace free from discrimination and harassment.

Responsibilities

• Identify problem accounts with payors; investigate and correct errors, follow-up on missing account information, and resolve past-due accounts.
• Research inquiries regarding past-due balances and insurance guidelines.
• Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
• Prepare reports to identify and resolve accounts receivable issues.
• Post data; verify and perform mathematical computations; maintain files.
• Compose and type routine correspondence, memos, letters, appeals, etc.
• Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
• Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
• Process the Account Receivable Report.
• Contact payors/insurance companies if there is a delay in responding to statements or claims.
• Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.
• Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
• Provide the utmost level of customer service to the practice.
• Perform tasks for other accounts receivable representatives while they are on vacation.
• Provide support for other team personnel during periods of high activity.

Requirements

• High school diploma or equivalent required.
• At least three (3) years' experience in a similar role.
• Understanding of dental and medical insurance.
• Proficient in Microsoft office applications including Word, Excel and Outlook.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.

Nice-to-haves

• Bachelor's degree in accounting, finance, or related field preferred, or equivalent experience within field preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance