About the position
At GoHealth, we are dedicated to improving access to healthcare in America, and we are looking for passionate individuals to join our Connect Team. As a Connect Team Agent, you will play a crucial role in assisting customers through the important decision-making process of selecting a Medicare plan that best fits their needs. Our mission is to ensure that every customer receives personalized support and guidance, making their experience as seamless as possible. This position is ideal for those who thrive in a fast-paced environment and are eager to make a meaningful impact in people's lives on a daily basis. In this role, you will be responsible for providing an excellent consumer experience on every call. You will guide inbound consumer calls through the initial buying process by effectively screening them and transferring them to the appropriate sales team. Additionally, you will make outbound calls to prospective consumers using an automatic dialing system. It is essential to understand and perform to certain performance metrics, including transfer rates and other qualitative metrics, while complying with Federal CMS and State legal requirements and standards. You will need to quickly grasp GoHealth policies and procedures and navigate multiple systems while assisting consumers. We are looking for high-energy salespeople who are professional, detail-oriented, and capable of meeting goals while maintaining full compliance with GoHealth policies and regulations. If you are ready to grow with us and make a difference in the healthcare industry, we encourage you to apply!
Responsibilities
- Be an ambassador to providing an excellent consumer experience on every call.
- Guide inbound consumer calls through the initial buying process by effectively screening them to transfer to the appropriate sales team.
- Make outbound calls to prospective consumers via an automatic dialing system.
- Understand and perform to certain performance metrics, including transfer rate and other more qualitative metrics.
- Comply with Federal CMS and State legal requirements and standards and quickly understand GoHealth policies and procedures.
- Navigate multiple systems while assisting consumers.
Requirements
- Minimum of 2 years of sales, customer service, and/or retail experience.
- High-school degree required; Bachelor's or Associate degree preferred, but not required.
- Previous call center / telemarketing experience strongly preferred.
- Proven ability to develop new sales with strong cold-calling and prospecting skills.
- Excellent oral and written communication skills.
- Basic to intermediate skills in Microsoft Office (Excel, Word, Outlook).
- Possess outstanding customer service skills, a 'can-do' attitude, and is driven by a desire to succeed.
- Ability to work in a fast-paced, exciting, and performance-driven environment and is self-motivated.
- Collaborative: Works well with managers and team members, valuing their insights and contributions.
- Resilient: Maintains a positive attitude in the face of challenges, using coaching as a tool for continuous improvement.
Benefits
- Work Remotely
- Performance-based incentives
- Paid time off
- 401k program with company match
- Employee Stock Purchasing Plan
- Medical, dental, vision, and life insurance benefits
- Professional growth opportunities
- Generous employee referral bonuses
- Employee interest clubs
- Charitable events
- Monthly event calendars, newsletters and wellness activities
- Birthday celebration recognition
- Work From Home Stipend
