State Of Colorado - Denver, CO
posted about 2 months ago
The Insurance Analyst position at the Colorado Division of Insurance (DOI) is a critical role that supports the Property Casualty & Title Consumer Services section. This section is responsible for enforcing Colorado insurance statutes and regulations, acting as an ombudsman for consumers who have experienced issues with insurers. The analyst will investigate written complaints from Colorado consumers regarding various types of property and casualty insurance, including homeowner, private passenger automobile, commercial lines, and workers' compensation rate complaints. The position requires a thorough analysis of complaints to identify potential violations of insurance laws and regulations, ensuring compliance and protecting consumer rights. In addition to investigating complaints, the Insurance Analyst will respond to consumer inquiries via telephone and email, providing guidance and information about insurance products and practices. The role involves analyzing and detecting problems or violations of insurance law, determining if individual complaints may indicate widespread issues, and assisting in the development of consumer education materials. This includes identifying common issues and preparing targeted information to help consumers better understand their rights and the insurance process. The DOI is dedicated to consumer protection and promoting a fair and competitive business environment in Colorado. The department values diversity and inclusivity, striving to create a workplace that reflects the communities it serves. The hybrid workplace arrangement allows for flexibility, although regular office attendance is required based on business needs. The position may involve travel, up to 5% of the time, including occasional overnight stays when necessary.