Insurance Authorization Specialist (PT)

$41,600 - $45,760/Yr

New England Orthotic And Prosthetic Systems - Monroe, NY

Part-time - Entry Level

Monroe, NY

Truck Transportation

About the position

The Insurance Authorization Specialist plays a crucial role in enhancing the patient experience by managing office workflow, authorizations, and clinician schedules. This part-time position involves direct interaction with patients, ensuring their healthcare needs are assessed and met while providing exceptional customer service.

Responsibilities

• Manage office workflow, authorizations, clinician schedule, and other branch-related operations.
• Provide the highest level of customer service to patients, fellow team members, and referral sources.
• Assist in answering phones, greeting patients, data entry, and patient intake.
• Obtain accurate insurance information, verification, and pre-authorization via appropriate methods.
• Process claim billing daily ensuring that claims are accurate, timely, and fully documented.
• Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
• Maintain accurate and complete patient files.
• Provide status updates to patients and internal team.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Review clinician documentation to ensure that patients' charts are complete.
• Perform other duties or special projects as assigned.

Requirements

• Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
• Knowledge of state, federal, and regional collection and reimbursement laws where applicable.
• Experience with patient financial counseling.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Excellent customer service skills.
• Excellent organizational skills and the ability to manage multiple tasks.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient computer skills including Windows-based office technologies and automated billing systems.
• Proficient with Microsoft Office Suite or related software.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner.

Nice-to-haves

• Bi-lingual (Spanish) a plus.
• Graduate of a certified medical office training course preferred.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance