Vaco - Cincinnati, OH
posted about 1 month ago
Full-time
Cincinnati, OH
Administrative and Support Services
About the position
The Insurance Claims Specialist is responsible for managing inbound customer calls, assisting with insurance claim submissions, and ensuring accurate data entry of claim information. This role emphasizes strong communication and problem-solving skills, with a focus on delivering excellent customer service throughout the claims process.
Responsibilities
- Respond to inbound calls and assist customers with insurance claim submissions.
- Guide customers through the claims process, ensuring clarity and accuracy in required information.
- Accurately enter claim details into the system, adhering to company protocols and compliance standards.
- Investigate and resolve basic claim inquiries, escalating complex cases when necessary.
- Maintain updated knowledge of company policies, procedures, and systems.
- Support team members and participate in ongoing training to enhance skills and performance.
- Ensure timely and efficient processing of claims while providing exceptional customer service.
Requirements
- Previous customer service or insurance-related experience preferred.
