Insurance Claims Specialist Tucson, AZ

About the position

The Claims Service Specialist role at GEICO's Tucson, AZ office is designed for individuals who are motivated and empathetic, focusing on providing exceptional customer service during the claims process. This hybrid position involves extensive training in-office for the first 6-9 months, followed by a flexible work arrangement of four days in the office and one day working from home. The specialist will assist policyholders by collecting facts about accidents, investigating claims, and providing support to ensure a smooth recovery process for customers.

Responsibilities

• Collect facts about accidents and investigate claim details.
• Gather statements from involved parties to support the claims process.
• Provide outstanding customer service and support to policyholders during their claims experience.
• Utilize computer multitasking skills to manage multiple tasks effectively in a fast-paced environment.
• Communicate effectively, both verbally and in writing, with customers and team members.

Requirements

• Experience in providing outstanding customer service and fostering trust with customers.
• Solid computer multitasking skills to handle various tasks simultaneously.
• Effective verbal and written communication skills, with a willingness to improve these abilities.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Minimum of a high school diploma or equivalent.

Nice-to-haves

• Eagerness to explore new skills and openness to different career paths.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.